Shipping policy

Shipping Policy

We’re a small business, and every order is packed with care. Please review the information below before placing your order.

Processing Time

Orders are typically processed within 1–5 business days, excluding weekends and holidays.

During launches, sales, or higher-volume periods, processing may take a little longer. Pre-order items will follow the estimated shipping timeline listed on their individual product page.

Shipping Rates & Delivery

Orders of $150+ ship FREE.

Shipping rates for orders under $150 are calculated at checkout based on package weight and destination.

Once shipped, most orders arrive within approximately 3–7 business days. Delivery times are estimates and may vary depending on the shipping carrier.

Ruut & Company is not responsible for carrier delays, weather delays, or other circumstances outside of our control once your package has been shipped.

Order Tracking

Once your order ships, you’ll receive an email with your tracking information. Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Addresses

Please double-check your shipping address before submitting your order.

Ruut & Company is not responsible for packages that are lost, delayed, or returned due to an incorrect or incomplete address provided at checkout.

If your package is returned to us due to an incorrect or undeliverable address, the customer is responsible for any additional shipping costs required to resend the order.

Lost, Stolen or Delivered Packages

Once a package has been transferred to the shipping carrier, Ruut & Company cannot control its movement or delivery.

If your tracking shows delivered but you cannot locate your package, please check around your property, with household members or neighbors, and contact the shipping carrier directly for assistance.

Ruut & Company is not responsible for packages that are lost or stolen after being marked as delivered by the carrier.

Pre-Orders & Special Releases

Pre-order items will ship according to the estimated timeframe provided on the individual product listing.

If an order contains both in-stock and pre-order items, they may ship separately unless otherwise stated.

Questions about your order?

Email ruutandcompany@gmail.com and please include your order number so I can help you as quickly as possible.